Reverse Logistics

We manage returns and complaints as well as preparing products for resending.

We fully realize that the possibility of returning any goods purchased in an e-shop is essential for today’s customers. Cabroz professionally manages your reverse logistics, taking care of all returns and complaints and removing faulty merchandise.

We take care of returned goods, sort it, verify complaint reasons, prepare products for resending, manage complaint and warranty proceedings. In case of returned goods we collect information regarding the reasons of failed delivery attempt, and thanks to precise analysis of a series of parameters and a carefully planned, technology-based product path we are capable of eliminating technical mistakes on the part of delivery agents and systematically reduce the number of returns.

Our primary goal in reverse logistics is to manage the returned goods so that your business doesn’t suffer losses.